MANAMA: NorthTek, a Bahrain-based engineering and services company, has achieved the status of an approved Dell service provider.
The company is now authorised by Dell to provide diagnostic and repair services for Dell products that fall within their warranty scope which includes part repair and replacement.
Roshan George, commercial director of NorthTek, said: “Dell customers can reach us by phoning Dell Technical Support (toll free) or contacting NorthTek directly. We will provide a Dell-certified technician who will be available to troubleshoot over the phone and assess the situation, if repair is in order, customers will be asked to carry-in their devices to one of the NorthTek service outlets for support.”
Mr George added: “Our associate company, Hilal Computers, has been a long-standing premium reseller and has just been recognised as the only Dell titanium partner in Bahrain. NorthTek’s approval as Dell service provider is a testament of trust and satisfaction in the technical knowledge of our team. Our service is based on value, through innovative engineering to deliver optimum results. NorthTek is committed to contribute to making real change by creating integrated solutions for its global clientele based in the GCC and the Middle East.”
Currently NorthTek’s scope of operations includes engineering solutions and service delivery. The company will now provide Dell services including logging calls with Dell support on behalf of a customer, providing warranty extension and ownership transfer, offering spare parts for laptop, desktop and servers, and providing free health check for Dell systems for a limited time.